Purchased a 1300 dollar set of eyeglasses with Rex put inside them. Needed to phone and phone to get the eyeglasses. Then when eyeglasses came wrong rx from the lens. Called to inquire to simply send the suitable lens. Was told they want the glasses . So today I`ve got a 1300 dollar set of crap. I simply don`t see exactly why the provider simply can not ship the lens. Some folks can simply not be concerned about a 1300 dollar set of eyeglasses. However, myself I need to spare for approximately a year to find those glasses. Major mistake for coping with this corporation. Never . And I expect other folks do not get treated exactly the way I did.

I had been reluctant to try out the web site, however after waiting nearly two weeks for our optometrists workplace to acquire replacement eyeglasses for my child, I just bit the bullet. These frames are equal to his prior frames in the dr. (Shaquille O`Neal frames), however they have been 75 cheaper!!! They also came in a bit over a week which was through Thanksgiving week. I`m amazed and grateful! Thank you ! Will definitely purchase from you again!

Morning. My appears to missing a few critical pieces. There aren`t any side guards for the eyeglasses I purchased also the eyeglasses don`t have transition lenses really disappointed at the over all functionality of stated firm and a number of their workers The one thing I enjoyed was that the color of my eyeglasses. Thank you. Bob

Run away from the business as quickly as possible! I purchased two Persol eyeglasses from coolframes.com, and arrived feeling quite affordable. I labored in the optical business for a long time and I feel that these frames to be fake. The eyeglasses were too large for me, and I determined instantly to reunite . Figuring out how to reunite frames for this provider is almost not possible. You need to dig through pages in the FAQ and email them. One that I emailed themI had been given an address to ship the frames and advised I did not have to incorporate any type of return kind (I requested ). I was also advised I would be charged a 20%(!) Restocking charge. I also had to cover the return transport, that was 15. I am currently looking at around a $70 fee only for returning a few imitation Persols, an crazy policy for the online-only firm. After the business acquired my return, they emailed me and asked what I needed them to perform using all the frames I`ve returned. I advised them — which I needed a refund instantly. They told me I`d be subject for their astronomical restocking charge. I informed them that because their site ensures their eyeglasses are genuine, I must be exempt from the charge because my eyeglasses were fake. They chased by offering to send me the exact bill from Persol demonstrating the frames were actual. I also called their bluff and advised them to go right ahead and send it. This was 24 hours ago and they have sent . It has been days since they received the pins and they have not issued me a refund. I will challenge the transaction with my credit card company and have them cancel the entire thing. Moral of this story: do not purchase from coolframes.com unless you adore fake product and squandering money.

That is where I write concerning the comprehensive incompetence exhibited by the retailer. To begin with, I get a product per week later purchase (website said 2-day shipping ); second, I restored the wrong thing, and finally, I`ve yet to obtain any settlement (fourteen days following delivery).

I`d love to begin with saying this wouldn`t have occurred to me for the present pandemic. Since most optometrist were appt. Just, I pushed myself to buying these imitation eye glasses. Even after studying all of the bad reviews I thought lets give you guys a go. The complete little plot is complicated I must acknowledge. Knowing that many are paying for insurance, you bill a crazy restocking fee understanding most wont be eager to pay using their hard earned cash. NEVER AGAIN

I discovered an ideal framework for me on line at Cool Frames but was not certain if purchasing online was the ideal plan. Happily the procedure was simple and simple and that I had no difficulties. Their customer support is excellent and you can`t go wrong with the selection and costs. The quality is precisely what you`d expect from a top notch business so go right ahead and purchase the frames you are dying to purchase!

If I could offer this business two stars I would. I purchased eyeglasses, and they stated at sending it`d be 1-3 days to ship priority. Obviously at checkout they do not tell it takes 1-4 weeks to process your purchase (that doesn`t include the day that you purchase your eyeglasses or evenings ). Additionally, should you cancel, they also cost a $20 charge.

Frankly it has been a real wreck. I can not speed the frames to get quality, since they have never revealed up. I put my purchase Oct. 21. Was instructed the frames I`ve paid (Gloss Black Goliath I) were not in stock and could require 2-3 weeks to allow them to get, but they might provide me the black variation gloss black Goliath II`s. I was/am at a pinch to receive them fast, so I picked to the matte black. 6 days after I eventually got a notification that they had shipped. It required a lengthy period to get across the boundary, but with all the election along with covid, this is expected, therefore I waited patiently. Ultimately it was turned into somewhat absurd, so I sent an email requesting any advice on what was taking a long time. I had been told they`d follow the delivery section, then was advised that because of covid items are postponed, however they could not give me some particular deadline when I could anticipate. I had been watching monitoring everyday, like I said I`m in dire need of those frames. It was going quite slowly. That is alright. Subsequently it landed in Winnipeg, MB on Nov. 11. When a bundle hits there, it`s here in my hands over 1 day, two shirts. 1 week goes … two weeks go by, so that I email again asking exactly what the holdup may be. I had been ignored for many days, needed to email . I obtained an extremely general answer about being individual and they`d eventually start looking to it . Subsequently no trace up. I email again several days later, I`m sent the URL to the tracking site which I have had the whole time . I`m not a man who generally complains, but we`re coming up about 1 Month the monitoring last upgraded in Winnipeg. There`s obviously an issue with the arrangement, and that I appear like the only one worried about it. Nobody is serving, no one really is reaching me out or seeking to locate my package, they`re upset that I`m asking. It is now December 7th and I`m no further forward, no package, zero eyeglasses, but who cares they have my cash. I opted to have a shot on Cool Frames and splurge for myself the very expensive pair of eyeglasses I have had in my entire life and I am sitting here with nothing. I`m beyond frustrated, and I am sick of trying to chase answers. It is the issue to make sure exactly what I paid for becoming for me. I have not been provided a refund, or even a replacement. I have only been struck by snideness. I am unsure what they can do in order to gain my confidence back, but I am quite close to submitting a claim with Visa. I gave them considerable time to create this appropriate, and I have been failed. I opted for a couple I did not need because I could not wait for the 2-3 weeks. We`re currently 7 months in. We`re all having rough times at the moment, and I certainly can not afford to get thrown nearly $400 CAD to really have nothing to show for this. Here is the first bad review I have ever made for whatever. However, you`ve left me no option.

Previously bought a Clearvision framework to replace broken framework. /instant recognition, followed by note of sequence day, followed by way of mailing two weeks afterwards. Said would likely take 10+times to send but obtained in five days out of ordering. Outstanding price and assistance.
Decided to purchase a second for backup and obtained from four days.
Five Star functionality

Together with covid being really difficult for us financially and physically. Your brand has revealed actual support to their clients, each email I sent I had an answer and an answer for my issue and that I tremendously valued this. I would strongly recommend your site. I live in Montreal and moved into a shop to come across precisely the very same eyeglasses I bought on Cool Frames for 300more so I`m quite content with my buy and client support insaneeeee. Best top.

Glasses are amazing I really adore them came safely in great packaging. Sole reason not five stars is that I did not obtain the eyeglasses I believed I purchased so maybe the website wasn`t clear enough since it appeared I`ve never noticed much after placing my order I had purchased the wrong item.

I am puzzled at how big those frames. I presumed in the group they were mature eyeglasses. It said unisex, which is excellent due to the magnitude of my mind from temple to temple, however, those frames are extremely brief from lense to ear bit. The”mushroom” colour is also 100% different from the picture portrayed. I wish I were not disappointed, however I can not help be. I had high hopes since my optometrist`s office does not carry Silhouette because of additional trader closeness limitations, and that I really like the frames I`ve had for the previous 4 decades.

I`d lenses substituted in my favourite glasses after scraping a lens DIYing. The girl correcting the glasses actually bent the framework difficult, and a week after the framework broke. I found you on the internet, and will be thrilled with the outcome – fresh lenses and new frames!

I accidentally chose lenses which were highly reflective and Coolframes admitted my yield and altered with the lenses for the price of the update. Glasses are at present perfect, communicating during the procedure was fantastic and what was completed on a really timely basis! Thank you Coolframes!