I was rather impressed with all the professional services that I purchased from EZContacts. I`ve not purchased contacts online earlier and that I had such a fantastic experience I`ll continue to purchase from them later on. All I needed to do was to submit my prescription to them through email (I took a photo ), I didn`t need the advised contacts recorded on the prescription along with the customer support representative (Levi) instantly emailed me to affirm that the brand which I needed (I enjoy Acuvue Oasys). Subsequently Levi emailed me each step along the delivery procedure simply to followup till I purchased them a week after (that was substantially quicker than the typical 2-3 week time period from eye physicians or Costco). Thanks for Levi for providing excellent customer support!

Extremely inadequate Business all-around. My next purchase ought to really have been a lesson learned out of my initial. Wasn`t in any rush, therefore the two week delivery period wasn`t a problem, but if have been a red flag. My next purchase was meant to be a Christmas present. Founded in ancient December. Following a week with no sign of action, I asked. Made two inquiries before asking a cancellation. This was just another months` time. Then I receive a so-called”answer” out of”Levi”. Totally unprofessional. Had zero comprehension of the word”client”. As an agent of the company, an individual could just assume all are both clueless. The dispatch and communicating cadences service that contention. His sole training seems to be more”Be sure that you write`Have a Good Weekend`” (it was Monday). Couple of cut/paste answers, and also my”customer support” day is completed, right? It`s not much wonder that the Amazons of the planet eat badly run companies such as this for lunch. In reality, ordered the specific same set of sunglasses around Amazon $20 more affordable and obtained them four days per week before Christmas. Lesson learned.

Trust the testimonials.
Its accurate, you find that the ocean of negative testimonials trust them. Just be happy that you simply “is ezcontacts trusted”. At a time in which holding to a paying clients is what keeps you moving, to lose the ball today is mad. People today wish to supply you with money, individuals wish to develop into prospective clients. I expect you turn matters around…

I put an order 17 days past and the standing of the order says it hasn`t left the warehouse. I emailed EZContacts a couple of days ago with no response, chat purpose isn`t actually operational. Now I phoned and have been on hold for 1 hour and 50 seconds. I wish I read these reviews .

Merchandise labeled in stock and ready to ship. After 17 days without upgrades, I predicted. I had been told my merchandise was out of inventory and wouldn`t be available for more than a month. The item was labeled in-stock on the site now too. I had been told that I could change my purchase for another thing. Why can I put another order with ExContacts, once you failed in my first? I canceled my order and arranged using a reputable company, in a lower price to my agreeable surprise.

Terrible customer support. Purchased a set of eyeglasses which were advertised as in stock in 3-5 days. After waiting a week, then they even send an email stating the frames will not be available for one more month. I`ve been calling these men for days to offset without a response to email or phone. They do not actually answer the phones such as earnings. How can this company stay in business? I really regret purchasing from EZContacts.com. I am hoping that I will get my cash.

That is my third purchase together in four decades. The very first has been a nightmare with shades. The version that they sent me was incorrect. Attempting to reunite them was hopeless. In addition, I wonder their provider and credibility, I have had several pairs of those glasses and those were NOT it. My next order was to get contact lenses, which really was nice. This latest purchase was for prescription eyeglasses. I made the decision to go together due to the sale that they were having and also to give them a second opportunity. My error. Purchase was sitting processing for fourteen days with zero upgrade or telling about my eyeglasses not being in the”warehouse”. When the frames are available on the website, do not rely on it. It is almost like they dictate the frames/glasses as soon as they get a purchase from their clients. I needed to get them to determine if I could cancel or exactly what the situation was. Now I`d received no communication from them concerning any flaws. Their moment to send on their site is untrue. That can be again, for eyeglasses, prescription or both in covid and pre-covid times. I had been told they would be getting my eyeglasses per week or so… I needed to explain with all the rep and inquire if this was a typo and”I” could be getting my eyeglasses or they`d. She stated they`d. There wasn`t any out of stock note in the time of purchase, no purchase delay email or telephone, nothing. They certainly didn`t inventory their frames in this circumstance. So today I will possibly get my eyeglasses before this year is finished. To say I`m fed up could be a understatement, this really is eyesight we`re speaking about. I am ordering prescription eyeglasses, maybe not even a coffee mug. I wouldn`t advise getting eyeglasses from them whatsoever. According to my previous purchases, it appears to me they just stock contacts in their own facility.

They market the total Ray Ban catalogue, but do not really stock that merchandise, offer you a commodity, then purchase it in Luxottica. Fundamentally they inventory restricted items & purchase as requests cone in. They utilized COVID as a justification, once the actual issue is that they do not have it.

I put an organized November 6th and it hasn`t shifted from sequence processing. I did get an email shortly after purchasing stating that they had been back-ordered for many weeks. It`s past the time period which they had contributed and that I still hadn`t obtained any sort of upgrade. On their site, it shows the frames that I purchased as accessible 2-3 days. It`s this entire moment. It is ridiculous! I really don`t know what is happening. I have tried to phone their customer support for two days waiting for more than an hour to speak to somebody to be wrapped on at 4 pm oriental and predicted straight back and stated they had been shut, but recorded their hours until 5. I had been on hold today for more than 50 minutes . I predicted right now at 9 am on the scatter when they start. You can not tell me that you will find that many men and women who predicted at 9am before me. It was absurd. After I finally got ahold of somebody morning they explained they looked right into it that they are not anticipated to be available before December 31st! That is two months because I have ordered them! Just how am I likely to know they will likewise be available ? I have been advised that after before, and it certainly is not correct. Nothing offered to dismiss my purchase or anything to get the time that I`ve wasted not merely awaiting my purchase, but also awaiting their poor client services. As it stands now I would not purchase from them , and I definitely will not suggest them to anybody.

Be certain that they`re in stock! You might be waiting weeks. I purchased a couple and it stated processing for just a few months. I cancelled this order and purchase two more pairs. Guess what? Paradoxically another two I purchased are likewise not in stock. I really don`t understand how can you sell items which aren`t actually in stock. Plus they do not even allow you to know. Needed to send a couple emails and messages and no reply. I eventually had to phone. Don`t use them .

Would really like to offer zero stars if I could. Worst service – that they use DHL that`s a nightmare. Ordered contacts around 11-21 and don`t have them. FAQ sheet states they`ll contact you if purchase isn`t in stock or you can find flaws and they do not. Called customer service for an upgrade and remind them which I emailed double and delivered a message through there site concerning order status and the answer was,”we do not operate on weekends” Followed up a couple of days afterwards because delivery standing retains being pushed out and they all responded,”only give it a different day or 2.” Problem is, that they never owned the simple fact that it required me phoning 10 + days following the purchase confirmation to get the verification of dispatch email to get the order sent! Delivery verification email miraculously arrives minutes after my telephone call….coincidence? I believe not. If you read testimonials and order from them, then shame on you! They suck!

A Great Deal of caveats around Ezcontacts. Before you purchase material them to be certain the eyeglasses or lenses that you need are in stock in the store. If they`re not don`t dictate because your purchase will probably take forever or never boat in any way. They send using DHL that is dreadful. DHL has a dreadful reputation and can be notorious for shedding packages. If I was you I`d ask my item shipped with USPS. Now for my own experienceI ordered on a Monday morning and recieved my eyeglasses on Friday morning at the identical week. This isn`t usual for this organization but just like I stated I made certain my eyeglasses were in stock in the warehouse along with my prescription is quite easy. I had been sent a delivery confirmation on Tuesday about 11 DHL and it had been sent via DHL state. DHL is the oddest but I got lucky. After USPS occurred over I knew I was home free. My glasses came in excellent condition along with the prescription has been true.

I put an order at the start of November, 15 days after I contacted the company to ask why it has not sent and I had been told only”Covid”. I contacted EZcontacts again now to followup (an whole month afterwards ) and I had been told your contacts are from stock. As per their site, the corporation will contact you in 24hrs if your lenses are coming from inventory – it required several tries at contact and certainly multiple explanations, and the firm doesn`t have any clue what they`re going. I wound up requesting a refund with cyber Monday bargains happening with their opponents that I don`t have any reason to keep on using this kind of bad firm.

The ideal experience! I typically purchase from Lens Crafters however using EzContacts I will do everything , a prescription is not even needed as various other websites. I`d have an issue and called customer support, I had been assisted by Molly who was knowledgeable and kind. She went over and beyond to assist me record an insurance claim. My adventure has been a 10 out of 10! I hope you get somebody as good as Molly to aid you.

I dropped my glasses and was faked since they have been 350$ rayban eyeglasses. Not only did I receive exactly the exact exact pair like I did out of LensCrafters, but that I compensated just 112$ with transport!!!!! AmaZing highly urge. Shipped ped in 4 times within thanksgiving too!

Like many reviewers here, Id dont think this provider is currently in USA. This provider breaks all documents of getting the worst customer services. I purchased my glasses week of October 2020 and current l haven`t got my purchase. You dont hear kind then are you updated regarding what`s happening. This provider isn`t worthy of accomplishing any sort of company. Only close down for actual. Very frustrated.

Terrible support! I purchased two boxes of connections for about $72 and discovered a much better price for the exact same two boxes for $51 after I put the order (same day!) . I emailed them regarding their price match promise once I obtained the greater cost. Obviously once I email them regarding the purchase price game, they send my purchase before reacting to my email regarding the purchase price match. I phoned them after that afternoon and talked to Rachel that stated this was a google advertisement so she could not do anything about the purchase price match. I requested to talk to a supervisor and she explained Jessica would phone me backagain. Nicely Jessica emailed and did not phone back. She provided me pairs of connections (along with what I`ve already bought ) for the minimal cost of $5.99. What type of support is the 1. Not to call you straight back, two. To provide extra 3 and charges. To not fix the problem of the $20 price gap. I put an order with ContactLensKing.com for your 51 and recommend them within this business daily. Service is dreadful! If you`re just about to drop a client over $20 plus a lousy review. . .good bye!

YOU Want TO LISTEN into another one star reviews.
Frames nevertheless not sent a week after. And NO JOKE, on hold with the firm for 55 seconds.
READ another one star reviews. Clearly they do not store anything in stock, it is only drop sent or else they take your purchase and also have the mill make into purchase, so having you wait for a lengthy moment.
That is a business plan businesses utilize to keep storage costs down.

Purchased my eyeglasses July 21, 2020 before this afternoon now November 4, 2020 have not received anything I am so on it I am so done that I can not believe it has been taking them as long that their justification is that the framework remains onto a backorder I paid extra for shipping and that I have not obtained the refund yet

Terrible experience!! I purchased a set of studying lass out of EZConacts. It`s around $300, and I`ve waited two weeks . As soon as I obtained the eyeglassthe bridge is totally distorted. It isn`t when only wear facethe bridge itself is roughly 40 levels twisted towards down perfect. When I called the customer support, the very first thing I discovered isn`t apologize. She actually told me to attend a neighborhood place to mend it!!! And I informed her that is not happening, since I`m purchasing a brand new pair of eyeglasses, I`m not becoming a faulty one and fix itself. She had not listened and stated it doesn`t level in my head doesn`t count as a faulty. I told her that the glass bridge itself was faulty. And, she eventually said I will return it and they`ll see if there is anything they can do, and delivered me an email using a typical Writer format. However, from that entire conversation, the client support essentially looked like I`m making a huge deal out of the and they`ll find out if they could repair it. However, the framework itself is quite clearly faulty. I truly wish I could join the picture of the framework to show everybody how it resembles. I was initially considering a market, and today I am simply not feeling comfortable trusting themand wasting my time with additional waiting.

First time purchasing from this organization rather than! I bought a set of MK glasses on 10/17. It stated in stock. I have done a discussion on 10/27 using Eva D that stated they`d maintain stock in 2-3 times and here I`m still waiting. Never !!!! I`ll be calling tomorrow to get a refund!